Shipping policy

Shipping Policy

At our company, we are committed to ensuring your orders arrive safely and on time. Please read our shipping policy carefully before making your purchase.

1. Order Processing

All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day. We reserve the right to verify the information provided to ensure correct delivery of the order.

2. Shipping Methods and Costs

We offer various shipping methods that vary in delivery time and cost. Exact costs will be calculated during the checkout process, based on the weight, package dimensions, and shipping destination.

Shipping methods include, but are not limited to:

-Standard shipping

-Express shipping

-International shipping

We strive to offer options that fit your needs, including package tracking and optional insurance depending on the region.

3. Delivery Times

Delivery times depend on the selected shipping method and the order destination. Estimated delivery times are:

-Standard shipping: 3 to 7 business days.

-Express shipping: 1 to 3 business days.

-International shipping: 7 to 21 business days, depending on the destination country and possible customs procedures.

Delivery times are estimates and may vary due to external factors such as weather conditions, delays by the transport company or customs regulations.

4. Order Tracking

Once the order has been shipped, you will receive a tracking number that will allow you to monitor the status of the shipment through the portal of the corresponding courier company.

5. Delivery Address

It is the customer's responsibility to provide a complete and correct address. We are not responsible for delays or lost packages due to incorrect, incomplete, or outdated information.

6. Delivery Problems

If your order arrives damaged or is not delivered, please contact us immediately. We will handle the situation with the shipping company to find the quickest solution, whether it be reshipment, a partial refund, or a full refund, as appropriate.

7. International Shipments

International orders may be subject to import taxes, duties, or charges, which are the customer's responsibility. These charges depend on the local regulations of the destination country and are beyond our control.

8. Changes and Cancellations

Order changes or cancellations can only be made before the order has been shipped. Once the order has been shipped, the corresponding return and refund policies will apply.