Terms and Conditions

Terms and Conditions

Welcome to our website. By accessing and using our platform, you agree to comply with the following terms and conditions. We recommend that you read them carefully before making any purchase.

1. Acceptance of the Terms

By using our website and making purchases, you agree to all the terms, conditions, and policies described here. If you do not agree with any of these terms, please do not use our services.

2. Registration and Security

To make purchases, you may need to register and provide accurate and up-to-date personal information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. Products and Availability

We strive to display the most accurate information about our products, including descriptions, prices, and availability. However, we do not guarantee that the information is complete or error-free. We reserve the right to modify or discontinue any product without prior notice.

4. Prices and Payments

Product prices include all applicable charges at the time of purchase. We reserve the right to change prices at any time, but modifications will not affect orders already confirmed. Payments must be made using the methods available on our platform and are processed securely.

5. Shipping Policy

5.1 Order Processing

All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or holidays will be processed the next business day. We reserve the right to verify the information provided to ensure correct delivery of the order.

5.2 Shipping Methods and Costs

We offer different shipping methods that vary in delivery time and cost, calculated during the purchase process according to weight, package dimensions and destination.
Available methods:

-Standard shipping

-Express shipping

-International shipping

5.3 Delivery Times

-Standard shipping: 3 to 7 business days

-Express shipping: 1 to 3 business days

-International shipping: 7 to 21 business days
Delivery times are estimates and may vary due to external conditions, customs procedures or delays from the courier company.

5.4 Order Tracking

We provide a tracking number to monitor the shipment status through the shipping company's portal.

5.5 Delivery Address

The customer is responsible for providing a complete and correct address. We are not responsible for delays or losses due to incorrect or incomplete information.

5.6 Delivery Problems

In case of damage or non-delivery, please contact us immediately to arrange reshipments, refunds, or solutions as appropriate.

5.7 International Shipments

International orders may be subject to local taxes or duties, which are the responsibility of the customer.

5.8 Changes and Cancellations

Returns are allowed before the order is dispatched. Once dispatched, our return and refund policies will apply.

6. Returns and Refunds

Returns must comply with our product conditions and shipping policies. Refunds will be processed after we receive and inspect the returned item.

7. Intellectual Property

All content on this site, including text, images, logos, and graphics, is the property of our company or licensed third parties. Total or partial reproduction is prohibited without express authorization.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the value of the product purchased.

9. Modifications to the Terms

We reserve the right to update these terms and conditions at any time. Changes will automatically apply to subsequent purchases.

10. Contact

For any questions related to terms, conditions, or shipping, you can contact our customer service team via email: zynena.com@gmail.com